Refund policy

RETURN AND REFUND POLICY
Last Updated: November 12, 2026

Thank you for shopping with delmnmira. This policy explains how customers can return merchandise, request refunds, seek replacements, and cancel orders placed through https://delmnmira.shop.

Our voluntary returns service operates in addition to, and does not replace, any mandatory consumer protection rights.

1. 30-DAY RETURN WINDOW

Eligible merchandise may be returned within 30 calendar days beginning on the date of delivery.

For a change-of-mind return, the product should remain in its original condition, with no use or wear beyond reasonable inspection. Please provide proof of purchase and include original accessories and packaging where reasonably possible.

These requirements do not restrict legal remedies for damaged, defective, misdescribed, or otherwise nonconforming goods.

2. FREE RETURN SHIPPING

We provide free return shipping for eligible requests made within the 30-day return window.

To start a return, email srjose1969lolia@outlook.com with your order number, the items concerned, and a brief explanation of your request.

Our support team will provide an authorized return destination and a prepaid return label or another suitable return arrangement at our expense.

Please do not send merchandise to an unconfirmed address. Our authorized return facility may differ from our business correspondence address.

3. HOW TO MAKE A RETURN

Step 1: Contact customer support within the applicable return period.

Step 2: Provide your order number, relevant merchandise details, and the reason for the request.

Step 3: Follow our authorized return instructions and use the free shipping arrangement supplied.

Step 4: Retain proof of return shipment until your case has been completed.

4. DAMAGED, DEFECTIVE, OR WRONG PRODUCTS

If an item arrives damaged, is defective, or is not what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs if reasonably available.

We will offer an appropriate repair, replacement, or refund as required by applicable consumer protection laws. Customers will not be charged for remedies that must legally be provided free of charge.

Statutory protections are not limited by the conditions of our voluntary change-of-mind policy.

5. REFUND METHODS AND TIMING

We will review returned merchandise or sufficient evidence that it has been sent back, and issue any refund due to the original payment method.

Once a refund has been issued, funds typically appear in the customer's account within 3–7 business days. Actual posting times depend on the bank or payment service provider.

We will comply with applicable legal deadlines for issuing refunds. Bank processing times do not extend these deadlines.

6. EXCHANGES

Exchanges may be available depending on inventory. Contact customer support before shipping an item for exchange.

If an appropriate replacement is unavailable, a refund or another legally appropriate remedy will be offered.

7. ORDER CANCELLATIONS

If you need to cancel a purchase, contact us promptly.

We will try to stop fulfillment before dispatch. If the parcel has already shipped, the applicable returns process may be used.

Mandatory cancellation rights remain unaffected.

8. SHIPPING COSTS AND TAXES

Free standard shipping applies to orders with a merchandise subtotal strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping charge will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the total disclosed at checkout.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

9. RIGHTS OF UK CUSTOMERS

Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller of cancellation without giving a reason.

They generally have a further 14 days after notifying the seller to return the goods.

We will issue qualifying refunds, including standard outbound delivery charges where legally required, within applicable statutory deadlines.

Certain statutory exceptions may apply, including some personalized goods and opened sealed hygiene-sensitive products.

Our voluntary 30-day free return service does not reduce mandatory UK consumer rights.

10. CONTACT US

Store Name: delmnmira
Official Website: https://delmnmira.shop
Customer Service Email: srjose1969lolia@outlook.com

Please obtain authorized return instructions before mailing merchandise back.